Hexagon Star Rating
Sales
15 comments from 32 reviews
Service
45 comments from 80 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"They were very busy and didn't seem to have much time when I called to determine when my car would be ready and no one called me back."
"The car was dirty when i picked it up and they didnt do a quality check on the car there was still problems."
"I only had 2 problems at the service. Neither was fixed. There was also an effort to charge me for investigating a warranty problem. The car was delivered without resetting the service indicator."
"Very quick and pleasant service,just one thing can I have biscuits next time with the coffee please"
"No coffee, and I could not work the wifi No car pick up and return service. I never did get a proper explanation of the exact inspections that were done. But whatever was done was completed on time, and I was treated courteously throughout."
"Had noises coming from the cabriolet roof. Took them 3 days to find the issue. I was told it would be repaired under warranty only to find out I had to pay when I collected the car. Worst still the problem hasn't be completely fixed."
"My main issue has not been resolved."
"No personal service prouduction line feel. feel overcharge and under deliver. Logbook was not completed service2 number plate change requiested was done but new number plate fell off with 2 weeks as screw threaded. Dealer said it was his fault"
"The car went in for a 1 K service on Wednesday and on Saturday the warning of add oil was given assist was called who suggested I purchase oil to add on insistence the assist attended and added 1.5 Litres of oil ."
"Dealers over reliance on computer diagnosis is becoming irritating. Too often faults are not diagnosed in a timely fashion as the computer says nothing is wrong. End result car stays with the dealer longer than it needs to."
"The quality of the service was fine however, the vehicle had not been cleaned on collection."
"Seemingly nice people but the work carried out was a total joke. As stated before, the problem wasn't fixed and I strongly believe my car was used for their pleasure."
"They have always been very good."
"A little disjointed communication."
"I was offered a date for a BMW recall and changing of winter to summer tyres.At the end of the day it was not finished as promised.On collection of the car next day, I noticed that the tyres were not changed.Had to come back again."
"Keep up the good work."
"the service was apalling . the customer service is really bad. the vehicle should have been booked in for an engine management problem instead it was booked in for an oil service. the booking date was disputed . charges advised on a lease vehicle"
"It was very good."
"see previous"
"Car went in for a service, then two weeks later, the indicator light came on for the microfilter to be replaced, which meant another visit to the garage. This should have been done at the same time."
"They are pretty good in general although I took my vehicle in with a re-occuring issue and they undertook a service on my car without properly clarifying that I wanted it doing first."
"Waiting time to check in car was too long."
"I asked for the wiper fluid to be looked at. It was not done and was empty. Light appeared again as I drove away."
"On the day I came to the Hexagon dealership, i was told that there were a number of staff that were off sick, and therefore I would not be able to have my car delivered to my home address after work had been carried out."
" Exemplary service given by Paul on service reception"
"Parts had been fitted when I asked not to as I would have waited after coming back from holiday I needed my car to attend a meeting, I could not wait any longer for them to take the part off again Very aggressive sales methods"
"Never called, had to chase work progress, told to collect car and not ready, service book left on seat not stamped"
"Although the coffee machine was out of order, the lady still make a cup of hot tea for me when waiting."
"Customer service was fine, efficient. The price was excessive for an oil service."
"When I have a service or some work done I have to take it back and they say it needs more work doing."
"Not happy with the service as I was able to got to an independent BMW approved garge that could carried out the work for £500.00."
"I was wrongly told twice that I had to pay for brake fluid change, although I have service inclusive. And the service indicator now says that I need an oil change in March, just a week after the service. Dont know whether oil not changed"
"Dropped car of at 10.00 am for a new battery, collected it at 4.00 pm following day an charged 287 for a new battery and fitting"
"There was a questionnaire at the end and the person who was mentioned in this survey I had never even met!"
"Reasonable and polite service from thecontact but he was not getting the correct information from the service deopartment."
"Staff are always helpful and understanding"
"The communication between the call centre and Hexagon is not good and I had to ring again to arrange for a service"
"I'm still waiting for the work to be completed. It's really annoying, and the communication has been very poor. I've had the car for two years, it's been in for service twice, and it's been a complete disaster on both occasions."
"the dealer had the vehicle 8 weeks. was advised the vehicle was ready but the work had not been carried out even though i was charged for it. i had to chase the dealership constantly."
"It's always good. They look after me and keep me informed."
"See previous answer"
"Car dropped off at 7am for service and MOT. Not contacted until 4pm to advise car failed MOT and was not ready until the following day. Believe car left til last as I wasn't waiting returnign to collect car at 6pm."
"Courteous well informed staff"
"Very Proffesional , no complaints"
"The customer service adviser I was allocated did not turn up but this was qquickly covered by another adviser"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Christ Williams is a credit to his profession, knowledgable, professional and attentive at all times."
"Not told what ID to bring, broken promises on countless times on delivery day"
"Hexagon were fantastic, but there was a problem with delivery and that was delayed by 5 days. The 4.9 is for Hexagon , not the distibution team."
"The only complaint I have is the volume of paperwork entailed. It seems to be excessive."
"Very good indeed. Only area for any improvement would have been more notice of when delivery would be made."
"Guy Barclay at Hexagon was extremely competent and professional and he made the whole process a very enjoyable experience."
"Excellent"
"Not very happy, no extras, no fuel after spending 24,500"
"Very well looked after by Jonathan Ostroff from beginning to end"
"Guy, the sales representative, made the purchase of my new vehicle a thoroughly enjoyable experience. From the advice I received while specifying the options, to the updates regarding my cars status Hexagon of Highgate were great."
"Excellent service. Not at all pushy or overbearing yet was given all the information and help I needed"
"Excellent service"
"They were clear , concise and answered all my questions . Very approachable ."
"Philp Kyriacouwas fantastic and really professional. looked after very well."
"I was well looked after by Guy Barclay who was very patient excellent"